Hassle Free, Easy Returns.
We want you to love everything from Snoot Style. So, if you find a full priced item isn't fitting right, we are more than happy to offer an exchange, or refund to the value of your order so long as they meet the policy requirements below.
- Returns must be requested within 30 days of receiving your item(s) – to request a return please contact our Customer Service at email@example.com
- Returned item(s) must then be sent to us within 30 days.
- All Items must be unworn, unwashed and with all tags and original packaging.
- Full priced items only (we cannot offer exchanges or refunds on sale or discounted promotional items).
- Return shipping to be paid for by the customer.
- Snoot Style cannot be held liable for the loss of items being returned. We recommend using a registered post service to return items and keeping a record of the tracking details.
- Once the items have been received by us, we'll inspect them to make sure they are in the original condition. You will receive an email regarding the approval for your refund or exchange request. Please allow 2-3 business days for your return to be processed.
- If you wish to make an exchange and the stock is not available, a full refund will be offered as an alternative.
We know dogs come in many shapes and sizes – even within the same breed. Before purchasing, please view our Size Guide and/or Contact Us with any questions so we can help you find your perfect fit.
All sale items are final, we do not accept exchanges or returns on sales or promotions. This does not affect your statutory rights.
What if I receive a faulty item?
Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please Contact Us as soon as possible so we can resolve it for you quickly.
Snoot Style will cover the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we agree that it is faulty, you will be given an exchange or full refund.